Cancellation or Return of Goods Order

(a) Standard products  -  a charge of 25% of the nett invoice value will be made to cover the Company's administration and other costs.Outward carriage charge will not be refunded.
(b) Non-standard and special products - once manufacture has commenced, cancellation of items made to a purchasers specific requirements will involve, in addition to the cancellation charge (referred to in paragraph a) all manufacturing and other costs incurred by the Company up to the time of cancellation.
(c) Once goods have been delivered they are not in any circumstances returnable without the Company's agreement in writing. For standard stock items we have a strict 30 day returns policy subject to approval and a 25% re-stocking charge. All goods would need to be approved for return and returned at the purchasers expense by the same method of transport as delivered (carrier / pallet etc). Goods would need to be in "as sold" condition with all components and original packaging.
Our products are tested and certified to meet applicable standards. Not all products are covered by the same standards.
Products maunfactured outside the EU may have been tested to local standards which may meet or exceed EU standards.
Acorn Thorn Limited is registered in England & Wales no. 3094490. The registered address is as shown above. VAT registration no: (GB) 656 1212 55
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